Total Zen WordPress Maintenance Service Highlights
- UNLIMITED website changes (within 24 hrs)
- 24/7 uptime monitoring
- Emergency priority support
- Weekly plugin, theme & core file updates
- Security optimisation
- Free iThemes Security Pro subscription
- Speed optimisation (Free WP Rocket & WP Smush Pro subscriptions)
- Complete malware removal
- Mobile & tablet optimisation
- Cloud backups (4 x daily)
- Weekly reports
Is this WordPress Maintenance Service for me?
This WordPress maintenance package is THE PERFECT SOLUTION for larger sites and e-commerce sites which have a lot of sophisticated technology running. Total Zen comes with so much value for website owners! Your site is going to be optimised for speed (including mobiles and tablets) and security, plus benefit from having experts handle unlimited website updates 24/7, WordPress core, theme and plugin updates on a weekly basis, plus online availability monitoring, daily offsite backups (4 x per day) and access to a VIP priority support team 24/7 by email.
How the WordPress Maintenance Service works
Once you sign up to a WordPress Maintenance Service package you will receive a welcoming email explaining how the on-boarding process works, which usually takes around 48 hours to complete.
The on-boarding task list below includes tasks we typically do when a client signs up with us. This prepares the website for on-going WordPress management and ensures that the site is safe, secure and loading fast!
We make sure that the username and password provided for your WordPress website and hosting account work.
The website management system allows us to have your offsite backups running as soon as you sign up and we set up your uptime monitoring so that we’re always the first to know if there’s a problem.
As part of our security checks, we ensure that all inactive users are removed.
We run manual updates. We run initial WordPress Core updates, theme updates and plugin updates for you. We test your site to ensure that everything remains compatible. Our preferred update method is to always update on staging for testing before pushing to live.
Security tasks will vary from site to site. Typically, we run scans to ensure that the site is clean, and we also harden your WordPress install to ensure that attacks are prevented. We also install iThemes Security Pro and configure this plugin for your setup. iThemes Security Pro prevents WordPress hacks, WordPress security breaches and WordPress malware. Your website security is then monitored ongoing for you.
We use developer tools such as Pingdom and GT Metrix to find any issues which could be causing your site to load slowly – then we fix them! We aim for a page load time of under 2 seconds.
We manually check your website to ensure it is mobile friendly across all devices and make any necessary changes that are needed to achieve this.
As part of the on-boarding process, when you take out a Total Zen WordPress Maintenance package for your website, we install and configure the following plugins:
- iThemes Security Pro
- Video User Manuals
- WP Smush Pro
- WP Rocket
Please note each website is reviewed for compatibility with these plugins as not all websites are suitable for all plugins. These are assessed on a site by site basis and we’ll let you know if there is an issue.
Once the on-boarding process is complete (normally within 48 hours) you will receive another email confirming your website has been successfully added to your Website Maintenance Service plan. A few days later you will receive your first maintenance report containing useful details about your WordPress updates, website uptime, backups, security, visitor statistics and website performance.
WordPress Maintenance Service Highlights Explained
Unlimited website changes! This is where you’ll discover real benefit in having a dedicated support team managing your site. These changes will usually be completed within 48 hours and apply to content on any page on your website and can include changing banners, headers or footers, changing / configuring plugin settings, updating CSS, blog or web pages content, adding a new page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts.
It really does mean unlimited changes as no limits are set to the number of changes you can request each month!
Automated site checks 24/7 keeping an eye on your site’s health. Your website is checked 1,440 times a day. If it’s down a team of WordPress experts take action within 60 seconds, 24/7.
A team of experts around the world, ready to help at any time, including the weekends! Should there be a problem with your site, including problems with the code in your theme, a plugin or even being hacked, there is someone on hand to help get the site back up and running. It is like having an insurance policy for your website.
WordPress updates to your website every single week. Your plugins, themes and core files will all be updated every week during low-traffic hours. Having your website updated regularly ensures your site is benefiting from the latest security patches, performance enhancements and new features.
Security tasks will vary from site to site. Typically, we run scans to ensure that the site does not have malware installed, we also harden your WordPress install to ensure that attacks are prevented. We also install iThemes Security Pro and configure this plugin for your setup. iThemes Security Pro prevents WordPress hacks, WordPress security breaches and WordPress malware. Your website security is then monitored ongoing for you
The iThemes Security Pro plugin is one of the most renowned security plugins available in the WordPress ecosystem. Whether you have a current security threat or are just a smart WordPress user who wants to proactively defend your website, this plugin has all the bells and whistles. The iThemes Security Pro plugin is included with the Tranquility and Total Zen WordPress Maintenance Packages, giving you total peace of mind that your site is protected against being hacked, security breaches and malware. How’s that for taking a load of your mind?!
You can fully trust our engineers to achieve loading times under 2 seconds. Our WordPress speed optimisation service is second to none and keeps your site fast.
WP Rocket premium plugin is our most trusted caching plugin for all WordPress sites! It’s recognised as the most powerful caching plugin by WordPress experts. From caching to DNS prefetching, it’s all here!
WP Smush Pro Premium plugin will compress your images and serve the correct size of the image for the container! If you’re looking for an automated and worry-free way to compress your images, this is what you’ve been looking for!
We’ll do a full site audit to make sure all your pages pass Google’s mobile-friendly test and that your website works across all browsers and screen sizes.
If your website has been compromised, we’ll clean out any malicious activity on your site and implement robust security measures so it never happens again.
Your backups are saved daily on our secure cloud storage infrastructure. If anything happens, we have your core files and database stored remotely for easy access and 1-click restore. We never leave backups to chance. We schedule backups during optimal, low-traffic times to ensure they’re 100% successful. What’s more with a global support team available 24/7, should a backup fail for any reason there is someone on hand to deal with it.
Weekly reports provide lots of useful details about your WordPress updates, website uptime, backups, security, visitor statistics and website performance. These reports can be used to identify areas where your site performs well and where you could improve or explore new business opportunities.
If you need access to robust visitor analytics, our team will connect your site into Google Analytics so you can review visitor behaviour (without any privacy concerns).
