What happens next?

You will receive a welcoming email explaining how the on-boarding process works. This process usually takes around 48 hours to complete. Part of the on-boarding process will require the information listed below, should you wish to get a head start. (Please do not send us this information beforehand because, when you receive your on-boarding email, it is important that you follow the link provided in order that your details can be supplied securely.)

  • Domain name (your web address) for your maintenance package
  • FTP username & password
  • cPanel / website adminusername & password

The on-boarding task-list below includes tasks we typically do when a client signs up with us. This prepares the website for on-going WordPress management and ensures that the site is safe, secure and loading fast!

We make sure that the username and password provided for your WordPress website and hosting account work.

The website management system allows us to have your offsite backups running as soon as you sign up and we set up your uptime monitoring so that we’re always the first to know if there’s a problem.

As part of our security checks, we ensure that all inactive users are removed.

We run manual updates. We run initial WordPress Core updates, theme updates and plugin updates for you. We test your site to ensure that everything remains compatible. Our preferred update method is to always update on staging for testing before pushing to live.

Once the on-boarding process is complete (normally within 48 hours) you will receive another email confirming your website has been successfully added to your Website Maintenance Service plan. A few days later you will receive your first maintenance report containing useful details about your WordPress updates, website uptime, backups, security, visitor statistics and website performance.